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About this service
About this service
1. Our Business Policy
The Vendor offers products for sale on www.martinzelo.it and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
When we talk about "consumer" we refer to any natural person who is acting on www.martinzelo.it for purposes which are outside his/her trade, business or profession. If you are not a "consumer", please refrain from concluding commercial transactions on www.martinzelo.it.
In consideration of its commercial policy, the Seller reserves the right not to process orders from persons other than "consumers" or orders which do not comply with its commercial policy.
These General Sales Conditions exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.martinzelo.it between the users of www.martinzelo.it and the Vendor.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.martinzelo.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall not be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.martinzelo.it and third parties.
2. How to enter into a contract with the Seller
To enter into a contract for the purchase of one or more products on www.martinzelo.it, you must fill out the electronic order form and send it electronically to the Seller, following the relevant instructions.
The order form contains a reference to the General Terms and Conditions of Sale and to the Information on the Right of Withdrawal, as well as a summary of the essential characteristics of each product ordered and the relevant price (including all applicable fees and taxes), the methods of payment that you may use to purchase each product and the methods of delivery of the purchased products, shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and time required to return the purchased products.
The contract is concluded when the Seller receives your order form electronically, after checking that the data relating to your order is correct.
Before proceeding with the purchase of products, by sending the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Information on the Right to Withdraw, to print a copy using the print command and to save or reproduce a copy for your personal use.
The order form will be filed in our database for the period of time necessary to process orders and in any case within the terms of the law. You will be able to access your order form by consulting the My Order section.
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.
The language available to conclude the contract with the Seller is Italian and English.
Conclusion of the contract, the Seller will take charge of your purchase order.
The Seller may not process your purchase orders if they do not provide sufficient guarantees of solvency or if they are incomplete or incorrect, or if the products are not available. In these cases, we shall inform you by e-mail that the contract has not been executed and that the Seller has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.martinzelo.it are no longer available at the time of your last access to the website or at the time the order form is sent, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor receives your order. If the order form is submitted and the price is paid, the Seller shall refund the amount paid in advance.
By submitting an order form electronically, you unconditionally accept and undertake to observe these General Terms and Conditions of Sale in your relations with the Seller. If you do not agree with any of the terms of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.martinzelo.it.
Upon conclusion of the contract, the Seller shall send you, by e-mail, a receipt for the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and Information on the Right of Withdrawal, the information relating to the essential characteristics of the product and a detailed indication of the price, means of payment, your right of withdrawal and delivery costs).
3. Guarantees and indication of product prices
The Seller does not sell used products, irregular or inferior quality to the corresponding standards offered on the market.
The essential characteristics of the products are presented on www.martinzelo.it inside each product sheet. However, the images and colours of the products offered for sale on www.martinzelo.it may not correspond to the real ones due to the Internet browser and monitor used.
The prices of the products may be subject to updates. Check the final sale price before submitting the relevant order form.
All products have an identification tag attached with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which they are an integral part
The Seller, in case of exercise of your right of withdrawal, has the right not to accept the return of products that do not have the label or have been altered in their essential characteristics and quality or have been damaged.
For the payment of the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form.
In the event of payment by credit card, the financial information (for example, the number of the credit/debit card or the date of its expiry) will be forwarded, via encrypted protocol, to PayPal or other banks which provide the relative remote electronic payment services, without third parties having any access thereto whatsoever. Moreover, this information will never be used by the Seller except for the purpose of completing the procedures relating to your purchase and issuing refunds in the event of any returns of products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police commission of fraud on www.martinzelo.it.
Shipping and delivery of products
To learn about the specific procedures for shipping and delivery of products, please go to the Customer Service section. Please pay attention to the information provided in this section, as the information contained therein forms an integral and substantial part of these General Terms and Conditions of Sale and, therefore, shall be deemed to be fully known and accepted by you at the time your order form is submitted.
6. Customer Care
You can request any information through our support services: contact Customer Care. For further information please visit the Customer Service area.
7. Right of Withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days starting from the day you received the products purchased on www.martinzelo.it.
To withdraw from the contract you must use the return form included in the shipping package of the product purchased.
In this case, you must return the products to the Vendor by handing them over to the courier for shipment within fourteen (14) days from the day you received the products.
The only expenses you will have to pay are those for returning the purchased products. (art. 56 paragraph 1 Consumer Code)
If you decide to use the forwarding agent indicated by the Seller in the Return Form, you will not be required to pay the costs of returning the purchased products yourself. Payment of the costs of returning the purchased products will be made directly by the Seller on your behalf, thus releasing you from any obligation to pay the shipping agent. In fact, the Seller will deduct from the refund a lump sum equal to the cost previously incurred for shipping and delivery of the purchased products to your home. In addition, from the moment that the purchased products are returned to the forwarding agent indicated by the Seller on the Return Form, the Seller shall exempt you from any liability in the event of loss or damage of the products during transport.
If you decide to use a forwarding agent other than the one indicated by the Seller on the Return Form, you will have to pay the cost of returning the purchased products yourself. You will be liable for any loss or damage to the products during transport.
The Right of Withdrawal - in addition to compliance with the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4 - is understood to be exercised correctly if the following conditions are also fully respected:
- the return form must be correctly filled in and sent to the Seller within fourteen (14) days from receipt of the products;
- the products must not have been used, worn, washed or damaged;
- the identification tag must still be attached to the products with the disposable seal that is an integral part of the goods;
- the products must be returned in their original packaging;
- the returned products must be delivered to the forwarding agent within fourteen (14) days from the date on which you received the products.
If the Right of Withdrawal is exercised by following the procedures and terms indicated in this paragraph 7, the Seller shall refund any sums already received for the purchase of products according to the procedures and terms provided.
The sums will be refunded to you as soon as possible and, in any case, within thirty (30) days from the date on which the Seller is informed of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8. 7.10. If you do not comply with the procedures and time limits for exercising your right of withdrawal, as specified in this paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to re-obtain, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
8. Time and method of reimbursement
After returning the products, the Seller shall make the necessary checks on the compliance of the same with the conditions and terms indicated in paragraph 7. If the checks are positive, the Seller shall send you an e-mail confirming acceptance of the returned products.
Whatever method of payment you used, the refund will be activated by the Seller, as soon as possible and in any case within thirty (30) days from the date on which the Seller is aware of the exercise of your right of withdrawal after verifying the proper execution of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of sums due for their purchase, the refund of sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, against those who made the payment.
The value date of the re-credit is the same as that of the debit; consequently, you will not suffer any loss in terms of bank interest.
The Seller will indicate which forwarding agent to contact for the return of the products and will send you the label to put on the package for the return. In this way, you will be able to return the products to the Seller without having to pay the necessary expenses yourself. According to the procedures and terms provided for the exercise of the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the cost of returning the purchased products, freeing you from any obligation to pay the shipper. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage of the products during transport
If you decide to use a carrier other than the one indicated by the Seller to return the products, you will have to pay the necessary expenses yourself and you will remain liable for any loss or damage of the products during transport, according to the procedures and terms provided for the exercise of the right of withdrawal.
If you haven't already done so, please also read our General Terms and Conditions of Use, which contain important information on how we process the personal data of our users and on the security systems we adopt.
10. Applicable law and dispute resolution
The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.
11. Modification and updating
The General Conditions of Sale shall be modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication on www.martinzelo.it.